TSDBF is excited to tell you about another way for members to connect with the Fund and get information about their pension. We have a special phone service called USSD (commonly known as Codes), which is a user-friendly and free-to-use service. While you are required to have a small amount of airtime to login, anyone can use it, regardless of your background or how much you know about technology. Even if you don’t have a costly smartphone, you can still benefit from this service.
To get started, just dial *120*559# on your basic mobile phone. It’s an easy way to sign up and connect with the Fund. We want all our members to be able to stay in touch with us.
WHAT INFORMATION CAN I GET FROM THE USSD PLATFORM?
- You can ask for a copy of your payslip to be emailed.
- You can check if the Fund received your certificate of existence (COE).
- You can ask for a copy of your certificate of existence to be emailed.
- You can update your email address.
We will be adding more features based on your requests and suggestions.
WHAT TECHNOLOGY DO I NEED?
- You will need a basic feature cell phone – no need for an expensive smart cell phone.
- Make sure we have your cell number on our records. You can email us at USSD@TSDBF.Net with your Pension number, ID number, email address, cell phone number, and your postal and residential address. This helps us keep your contact information up to date. Alternatively, you can provide your cell phone number when you sign up.
HOW DO I REGISTER FOR THE USSD PLATFORM?
- To start, dial *120*559#. You will get a screen that looks like the one below. However different cell phones may have slightly different wording, unfortunately we have no control over that. For example “Cancel” maybe replaced with “Dismiss” or “Send” with “Reply” etc.
- If you have not already provided us with your cell phone number, press 2 and follow the prompts to provide your cell phone number.
- Press 1 to register. Enter your South African ID number. After that, set and confirm a 5-digit PIN. You’ll need this PIN for future logins so please store it somewhere safe. If your cell number has changed, tell Verso. They will call you on the given number to make sure it’s you.
That is all that is needed to register, you are now good to go.
Once you log in, you’ll see different things that you can do by yourself:
- Send my Payslip to my email address, If we have your email, you can ask us to send your payslip to it.
- COE Received? Check if we got your completed Certificate of Existence (COE) or if it’s still due.
- Update email address or provide your registered email address. Here you can enter your email address. For security purposes, we may contact you via phone to confirm these details.
- Send my COE to my email address. Ask for a copy of your COE to be sent to your registered email address.
We’re introducing this service to make things simpler for you. Please share your thoughts on it and let us know how we can improve and make things even better for you. Your feedback is important!
Spread the word! Share the information about this service with fellow TSDBF pensioners. Let them know about the benefits and encourage them to use it. Sharing is caring